title. Pop Up Learning
date. March - July 2019
city. Cox's Bazar and Rohingya Camps in Bangladesh
role. Innovation Designer and Facilitator at International Rescue Committee
Challenge: How might we provide learning at the right level to children, in their homes or other spaces, without relying on skilled teachers, within the first 8 weeks of crisis, at scale?
Process: From conducting in-depth field interviews, workshops and prototypes of various fidelity levels, we gathered insights that informed how the various components of the program should be designed so that the program can be deployed rapidly and also help children reach high learning outcomes. The research focused on developing an appropriate incentive model for facilitators, finding the optimal use of spaces within the camps, determining the kind contextualization within a software needed and mechanisms for charging and storing tablets.
Our prototyping and research methods evolved as we gathered both project and process-related insights. Prototypes, for examples, grew from shorter observational sessions with children engaging with learning software to different iterations of extended sessions with paid facilitators with groups of students in different setting with varied combinations of different props.
Methods:
- Informant interviews
- Participant observation
- Workshops with community members and IRC staff
- Active synthesis
- User personas
- Prototyping
- Usability testing
- Focus groups
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Outcome: Through our research and consultations with many stakeholders, we developed a program model that would be ready to pilot within a couple of months. The model included recruitment framing and selection criteria for facilitators, an incentive model, facilitator training and support, recommendations for software contextualization and user experience, and a decision process for choosing options for storing and charging tablets.
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For more information, see here.